Solstice Sky Studio

 Model Horse Saddlery And Accessories
 
 
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Terms and Conditions / Policies 

The serious bit!
The  Pieces produced by Solstice Sky Studio are designed to be accurate for Display and Showing Purposes 
 
There is no Live Show Quality Guarantee as this is in the Eye of the Beholder. 
 
Due to the Materials involved and Construction, the pieces are not designed to be Play Items. 
 
It is Recommended That the Items should be kept away from Children Due to Small Parts and possibility of Sharp Edges (ie Buckle tongues etc) 
 
 

Payment/Shipping/Postage

Items will not be sent until payment is received in full and has cleared
 or if trade has been agreed then receipt of items in Trade.

All Items sent will have Certificate of Postage.
Insurance and Tracking are optional but recommended  and can be added at Buyer's Expense
We are not Responsible for any items that are lost that have entered the postal system.
 
On Sales Page Items have P+P included in the United Kingdom.
This is First Class postage with Recorded Signed For by Royal Mail.
 
International Shipping upon request - AirSure /AirMail /International Signed for is Recommended. 
 
Payments are accepted Via Paypal or Postal Order.   
 
 

Custom Orders

Custom orders can take a Variable amount of Turn around, depending on the items ordered and the work involved and if any materials need to be ordered in specifically. 
Estimate of Time scale or commissioned order slot will be given upon receipt of Order.
 
Payment of Order in Full is Required before Order is Posted Except when Personalisation Embroidery is Selected Then Payment is Required at confirmation of Order. 
 
Order Cancellations - 
Should the you cancel the order, any monies  paid prior to starting and any work completed up to that point is forfeit. 
 
If we are unable to reach you at the start of your order slot or once order has been completed for a period of 4 Weeks, Then it is assumed you have cancelled the order
 
Cancellation of order By us: Should we need to cancel the order at any time, any deposits or payments will be refunded.  Any part of completed work will remain with us.
 
 

Trades/Time Payments

Please Contact to Discuss as these are at our discretion.
Any Deposits/Time payments Are NON REFUNDABLE!
 
Items for Trade are recommended to be sent as tracked/signed for as we cannot be held for any items lost in post to us.
 

Repairs

Pride is taken in the items produced. Should the workmanship fail within a 1 year period from when posted under Gentle use, 
Please contact us with photos of the full item showing Defect.
Should Fault not have been caused by misuse/handling then repairs will be done free of charge, with customer responsible for postage of item both ways. Insurance and Tracking is again recommended here. 
 
Should you want to have items updated Please contact us -
 
 
Visitors to Site Since 24/06/2012
 
 

 
©Solstice Sky Studios Vkky Patterson 2012